Sunday, July 10, 2011

Hoorah for Photobucket Support!

Yesterday I lamented having computer issues again, this time a problem with Photobucket not showing any of my images and that I don't like the changes to Blogger.

First, about Photobucket (PB)  They are huge. I have free accounts with them. I did not expect to hear from them quickly, assuming a free account is low priority to them. I sent them an email Wednesday late afternoon and received a reply Friday afternoon with a suggestion and a few questions. Their first suggestion (clearing cookies and cache) did not help. I answered their questions on Friday and heard from them again this morning. They had more questions and asked for a screenshot so that they could see what I was seeing. They included directions on how to capture a screenshot in case I had not done that before.

I replied and was about to email a friend to say that I hope some progress would be made when I got another email from them. Was it possible that I had told Firefox to block images from PB? My reaction was to say of course not....but that is exactly what had happened! A simple flip of a switch from Block to Allow and all was well again in my little world! Photobucket

I thanked them profusely, offering roses, chocolate or cash but warned them that cash would look suspiciously like Monopoly money. I got another instant response! The appreciated my humor, were glad all was well again and said that this sometimes happens with Firefox because an accidental right click during some operations will send a block message.

It says a lot about customer support these days that I am so excited to give you positive feedback from my PB experience, but there it is. We all have ugly stories of dealing with support teams that are anything but supportive.

Now about Blogger. I've heard from more than a few Blogger users that they haven't noticed any changes.  This is what my screen looks like when I choose New Post. I don't have a photo of the old view, but it was quite different from this.
Is this going to ruin my day? No, but it did startle me coming in conjunction with the PB problem. It might be just me, but I felt that I could arrange photos more easily with the old Blogger, the one from before the new template designs were given to us. Now if I want three small photos to appear in a horizontal row, I have to put them into a graphics program that does that.

I am still running XP as my operating system so Live Writer isn't an option for me. I can't justify changing systems just to support my blogging habit...not yet anyway. Photobucket


Sewconsult said...

Poor dear! Don't you feel helpless when these new fangled things just don't behave! I don't have any advice for you since I am running Safari on a Mac. My blogging window hasn't changed (knock on wood), so I haven't a clue as to why yours has. I do have to say that the picture of your grandson sleeping in the bouncy seat is so cute. I think you need to get a picture of his father in a similar position and merge them together.

Chatty Crone said...

I tell you I have been on it 6 years and until just recently - now I have a different problem every week.

This week my font size looks huge but isn't . . .